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Chatbot Development Services

Improve Customer Interactions &
Drive Business Success

Chatbot enables your target audience to receive right information seamlesly across multiple channels. MCS being the leading bot development company offers full-fledged integrated bot development services for Web Applications, Facebook, Slack, Skype & more using Machine Learning, AI & NLP. Talk to our experts today!

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Reviews & Ratings

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  • 4.5/5
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  • 4.6/5
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  • 5/5
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  • 4.6/5
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  • 5/5

What is a Chat Bot ?


A chatbot is a computer program designed to simulate human conversation and interact with users through textual or voice-based interfaces.

Powered by technologies like Artificial Intelligence (AI) and Natural Language Processing (NLP), chatbots are built to understand user inputs, interpret their intent, and provide automated responses in a conversational manner.

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Result driven
Chatbot Development Services

Our wide range of chatbot development services help businesses simplify and automate their engagement with customers, enhance brand experiences, improve operational efficiency, and boost customer satisfaction.

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Chatbot Strategy & Consulting

We help businesses identify the best chatbot use cases based on their specific objectives and provide them with a comprehensive chatbot strategy.

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Hybrid Human-Chatbot

We help businesses create effective human-chatbot support solutions that combine chatbots with human agents to improve the accuracy and efficiency of the support process.

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Chatbot Integration

We integrate chatbots with various platforms and channels such as websites, mobile apps, messaging apps, and social media platforms to ensure seamless and consistent interactions.

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Chatbot Analytics and Insights

We equip businesses with tools that help monitor chatbot performance, gather user data, extract insights, and optimize chatbot’s effectiveness.

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Chatbot Maintenance and Support

We provide ongoing chatbot maintenance and support services to ensure that chatbots remain functional, up-to-date, and aligned with evolving business needs.

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Multilingual and Localization Support

We create chatbots that can understand and respond in multiple languages customized to specific cultural contexts.

Team-Up with World Class Chatbot Development Company

We Covers All The Services Required For Developing User Friendly Chatbot, No Matter How Complex Is

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Our Chatbot Development Process

At MCS, we have spent years structuring our unique chatbot development process to deliver best-in-class results for our clients.

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Ideation

Before developing a chatbot application for your business, it is important to develop a strategy that will help you determine how the chatbot can improve your business.

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Analysis & Planning

During this phase, we first define use cases and capture detailed functional requirements for your chatbot.

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UI/UX Design

The goal of this phase is to create an excellent user interface that is interactive, intuitive and user friendly.

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Chatbot Development

Chatbot development involves developing logic and functionality for the back end of the app, integrating that logic with the user interface using an API.

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Quality Assurance

Quality assurance (QA) is a crucial aspect of web app development as it ensures the app's performance, functionality, and usability meet the highest standards.

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Deployment & Support

During the chatbot development process, deployment and support are crucial stages that ensure the successful launch and maintenance of the application.

Industries We Serve

Our team of experienced professionals specializes in creating innovative and user-friendly mobile apps that cater to the unique needs of each industry. Here are some of the key industries we serve for mobile app development:

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Real estate

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Tour & Travels

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Education

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Transport

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Event

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eCommerce

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Game

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Healthcare

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Finance

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Restaurant

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On-Demand

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Grocery

Trusted by Amazing Companies

A Proven Chatbot Development Agency
Delivering Excellence for 8+ Years

Trusted by 300+ customers globally for their software outsourcing requirements

Technology

Fintech Company’s Explosive Growth with Forward-thinking Technology Strategies

The customer is a conglomerate and 6 different business units working under the umbrella of their brand. They had multiple websites to manage transactions, handle customer care and build brand

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Retail

eCommerce Platform Enhanced Digital Presence for A Wellness Brand

The client is a renowed brand for Health & Wellness Products. They were limited to offline presence and wanted to expand globally.

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Technologies we work on

Android

iOS

Flutter

React Native

Ionic

swift

iPad

Node

Python

Vue JS

Windows

AR

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Frequently Asked Question

We follow a structured approach, starting with understanding your requirements, designing conversational flows, integrating with backend systems, implementing AI/NLP capabilities, and providing ongoing support.

Yes, we can incorporate a hybrid human-chatbot feature that allows smooth handover of conversations from the chatbot to human agents for a personalized touch.

Yes, we can integrate chatbots with CRM systems and help desks to provide a seamless user experience and unified customer support.

Yes, we provide comprehensive maintenance and support services to ensure chatbots remain functional and up-to-date.

Absolutely! We can customize the conversational style and design the chatbot's personality to align with your brand's voice.

The development timeline depends on the complexity of the chatbot and specific requirements. We provide estimated timelines during the project scoping phase.

Yes, we provide analytics and reporting functionalities to track chatbot performance, user interactions, and gather insights for further optimization.

Absolutely! We can deploy the chatbot across multiple channels to ensure a consistent and seamless user experience.

Choose MCS over other chatbot development companies for our extensive experience, tailored solutions, and commitment to delivering high-quality applications that meet your unique needs. Our client-centric approach, successful portfolio, and timely delivery make us a top choice for web app development.

You can contact us through the following channels:

Phone: +1 (765) 896-5271

Email: [email protected]

Contact Form : Contact US