Position: Delivery Lead
Experience: 10+ Years
Work Location: Fully Remote
About Us
MCS is a bootstrapped, fully remote IT services company of 60+ people, serving clients globally across 30+ countries. We build custom software solutions — web and mobile applications, AI solutions, and digital products for businesses across retail, fintech, education, healthcare, travel, and more.
As we scale our delivery function, we're looking for a Delivery Lead who ensures our projects are delivered on time, our BAs are working with precision, and our clients always know where things stand.
About The Role:
This is a full-time remote role for a Delivery Lead with 10+ years of experience. You'll act as the supervisory layer between our BA team, engineering team, and clients — ensuring that requirements are accurately captured, Jira tickets are well-defined and actionable, and delivery stays on track across engagements.
Work Shift:
2PM – 10PM IST. Our dev team typically wraps by 8:30 PM — the 10 PM window covers occasional client requests, not late nights as a norm. We're open to discussing shift timings based on the candidate's sensibility and accountability on projects.
What You'll Do:
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Review Jira tickets created by the engineering team and BAs — ensuring they are accurate, well-defined, and actionable before development begins
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Supervise and hand-hold the BA team — ensuring business requirements are properly captured and broken into small, executable tasks in Jira
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Attend client calls to monitor project progress, understand client expectations, and flag any gaps between what was promised and what is being delivered
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Identify and resolve blockers early — keeping BAs unblocked and delivery timelines intact
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Ensure quality gates are respected at every stage — nothing ships to a client without the right checks in place
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Maintain visibility on all active projects — leadership should be able to ask you the status of any engagement at any time and get a clear, accurate answer
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Support BAs in translating complex client requirements into clear, well-scoped tasks
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Flag risks, scope creep, and delivery concerns to leadership before they become problems
What You Bring:
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Min. 10 years of experience in delivery management, project management, or a senior BA role in IT services or custom software
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Deep familiarity with Jira — you can review a ticket and immediately tell if it's well-written or not, and you know how to fix it
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Experience in supervising or mentoring BAs or junior PMs — you've guided others in requirement gathering and task breakdown before
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Strong attention to detail — you catch gaps in requirements before they cause mid-sprint confusion
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Self-directed in a fully remote environment — you manage your own workload without needing to be chased
Good to have:
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Experience in writing or reviewing JQL (Jira Query Language) for custom filters and reports
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Exposure to AI or digital transformation projects
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PMP, PRINCE2, or Scrum Master certification
What Success Looks Like In This Role:
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Jira tickets are never vague — every task that goes into development is clear, scoped, and actionable because you reviewed it first
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No client ever wonders what's happening on their project — because you've already sent an update or flagged a concern
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Delivery timelines are respected — not because everything always goes perfectly, but because blockers are caught and communicated early
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Leadership can ask you the status of any active project at any moment and get a precise, confident answer
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Over time, the BA team needs less hand-holding — because your coaching has built their capability
What We Offer:
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A team that genuinely cares — about the work, about clients, and about each other
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22 paid leaves. Alternate Saturdays and Sundays off
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Fully remote — work from anywhere in India, provided you can collaborate during shift hours and meet our data security standards
Hiring Process:
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Round 1: Delivery management fundamentals, scenario-based questions, cultural alignment
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Round 2: Deeper role discussion, cultural fitment, and logistics alignment
Feedback within 5–7 working days at every stage.
+91 8310921316
